Digital Product Business Analyst

    • Job ID: 512989-646022
    • Location: New York, NY
    • Job Type: Full-Time/Regular
    • Years of Experience: Any
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Job Description:


W. W. Norton is seeking a Digital Product Business Analyst to join it’s digital department. The Digital Product Business Analyst will work within the Digital Product team and will primarily be focused on the development of the new Norton website. This position serves as the intermediary between our stakeholders and the technical teams. Through collaboration with various internal stakeholders, the analyst will collect, refine, and document requirements in accordance with project needs. This position reports to the Director of Project Management and is based out of our New York office.


Essential Job Responsibilities:

  • Gather, analyze, and define stakeholder requirements for the Norton website.
  • Elicit functional requirements from cross functional stakeholders throughout the project lifecycle.
  • Work with stakeholders to collect detailed requirements and maintain projects throughout the SDLC.
  • Communicate requirements to development teams and track follow-through.
  • Translate business objectives into functional requirements.
  • Support the Project Manager and Product Manager in managing the product backlog.
  • Interact with the project manager in planning and scoping requirements.
  • Collaborate and communicate with stakeholders, developers, and designers.
  • Create acceptance criteria for user stories to define features and expectations for deliverables.
  • Work with Quality Assurance team to review test cases to validate enhancements, updates or bug fixes.
  • As a member of a cross-functional team, maintain technical knowledge of the content management, entitlement, authentication, ecommerce, and other other services underpinning the Norton website and act as product expert.
  • Compile information into recommendations and analyses.
  • Work closely with the product management team in their efforts to document, train, and support the Norton website.
  • Participate and prepare for backlog grooming and sprint planning sessions.
  • Participate in weekly and monthly review meetings with external vendors, business stakeholders, developers, and internal IT staff.

Experience and Skills:

  • Minimum of 5 years of relevant work experience.
  • Web Analytics and/or Ecommerce Business Analyst experience preferred; experience in tracking web analytics, assessing ecommerce customer needs, and designing ecommerce solutions.
  • Excellent verbal and written communication skills.
  • Ability to understand and communicate technical concepts to both technical and non-technical colleagues.
  • Organized with strong multi-tasking and time management skills.
  • Excellent analytical and problem solving skills.
  • Attention to detail.
  • Experience with or knowledge of agile development methodology.
  • Ability to work with cross-functional teams.
  • Ability to organize and work under strict timelines while producing quality deliverables.
  • Bachelor's degree.
  • Ability to quickly learn and adapt to new technologies and programs.
  • Knowledge of web analytics, ecommerce platforms and/or the publishing industry (preferable).
  • Employment eligibility to work with W. W. Norton & Company in the US is required.
  • Must be able to work full business hours from Norton’s NYC office.