Chemistry Content Development Specialist

    • Job ID: 512989-770694
    • Location: Remote (Flexible), Open
    • Job Type: Full-Time/Regular
    • Years of Experience: Any
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Job Description:

W. W. Norton is seeking a Chemistry Content Development Specialist to join its College Digital Media department. Norton takes pride in creating high-quality and pedagogically-effective digital resources for college students and instructors and in providing unparalleled support for instructors using Norton learning tools in their courses. The Chemistry Content Development Specialist works closely with the Media Editor for Chemistry and the larger Chemistry team to help review and organize content being developed for Norton’s Smartwork5 online homework system as well as working closely with adopters of Smartwork5 and Norton sales and media specialists to provide support, customize course content, and host webinars. Working in the Media Editorial department also offers regular opportunities to learn, grow professionally, and foster innovation by sharing ideas with colleagues working in other disciplines. This position reports to the Editorial Director for Digital Media.

Essential Job Responsibilities:

  • Provide support for the media editorial team on projects where subject matter expertise is needed. This includes (but is not limited to) reviewing sample content from authors, training authors on chemistry-specific question types, reviewing animations and simulations for content accuracy, assigning learning objectives to online homework questions, resolving content queries from reviewers and copyeditors.
  • Provide important online homework customer service support to high profile adoptions, including writing custom content, training faculty to write content, develop assignments/courses based on syllabi, and converting syllabi.
  • Training Norton sales staff on how to best communicate the benefits of our content and products with chemists.
  • Responding to adopter content concerns and Help Desk tickets.
  • Serving as an peer advocate for Norton's chemistry content and platforms. This may include hosting webinars, in-person focus groups at academic conferences, and campus visits to support sales and marketing staff.
  • Collaborating with marketing, editorial, and sales to develop language and messaging, directed at chemistry instructors, about Norton’s products and services.
  • Working with the Media Editor for Chemistry to communicate the specifications for, and functionality of, digital media to designers, programmers, and software developers. This includes consulting on adaptive functionality and new initiatives.

Please note - this job description is not designed to cover all activities required of the employee. 


Experience and Skills:

  • PhD in Chemistry.
  • At least three years prior experience teaching in both general and organic chemistry at the college or university level.
  • Must have a demonstrated interest in the challenges and opportunities of digital media as it applies to teaching and learning and be eager to uphold Norton’s high standards of content quality in all projects.
  • College publishing or comparable experience creating digital or print products in other industries is desirable.
  • Significant experience using online homework systems (such as Smartwork5, MasteringChemistry, Sapling, or Connect) and adaptive platforms (such as Aleks, Alta, LearnSmart, or Knewton) in a college setting.
  • Must be highly disciplined and self-motivated.
  • Ability to multi-task and effectively prioritize
  • Must have a keen understanding of the teaching and learning needs of college professors and students.
  • Superior verbal and written communications skills are essential.
  • Must have a 'can-do' attitude and be proactive and flexible in a rapidly changing environment.
  • Must be organized and detail-oriented, making sure that all aspects of their daily activities are handled with accuracy and minimal mistakes.
  • While travel is moderate, must be willing and able to travel several times per year throughout the United States and Canada. Travel includes attending academic conferences and Norton sales conferences, providing on-campus sales support, and visits to the New York office for meetings.
  • Must have a demonstrated interest in the challenges and opportunities of digital media as it applies to teaching and learning and be eager to uphold Norton’s high standards of content quality in all projects.
  • Employment eligibility to work with W. W. Norton & Company in the US is required.

Technical Skills

  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Proficiency in ChemDraw, MarvinJS, or other drawing programs.
  • Must have a working knowledge of the benefits and limitations of HTML and JavaScript.