Instructional Technologist, LMS Content

    • Job ID: 512989-795406
    • Job Type: Full-Time/Regular
    • Years of Experience: Any
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Job Description:

W. W. Norton & Company is seeking an Instructional Technologist to focus on learning management system course creation, maintenance and support. Our Instructional Technology team is an integral part of the Digital Product Team collaborating with our sales representatives, customer service managers and editorial teams to produce and support our end users. The position reports to the Director of Instructional Technology.

Essential Job Responsibilities Include:

  • Deliver learning management system course builds within production schedule and meeting content specifications.
  • Correct existing LMS courses as needed based on content specifications.
  • File management of exported LMS courses for team and stakeholders.
  • Interface with external customers via help desk and phone to provide instruction for course import and use.
  • Manage users and courses within the LMS for internal stakeholders.
  • Maintain customer facing help documentation on use of LMS courses.
  • Understand LMS basic functions to add/edit; content, quizzes, and gradebook.
  • Respond to internal stakeholders’ question on LMS use.
  • Provide detailed documentation of product issues.
  • Understand test bank functionality of LMS.
  • Understand excel csv file creation and maintenance.
  • Stay informed of developments in the LMS community and share those insights with team members.
  • Be a positive member of a small team to troubleshoot and improve our role in W. W. Norton & Company’s digital products vision.
  • Manage multiple projects and manage your task and deliverables.

Please note - this job description is not designed to cover all activities required of the employee.

Experience and Skills:

  • Employment eligibility to work with W. W. Norton & Company in the US is required.
  • W. W. Norton & Company ("Norton") strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all new Norton hires. Norton makes reasonable accommodations for qualified applicants with disabilities, sincerely held religious beliefs, or other conditions protected by applicable law.
  • Bachelors Degree.
  • Strong understanding of how LMS content functions.
  • Experience creating course content in Canvas, D2L/Brightspace and/or Blackboard.
  • Maintain production update reporting of all projects.
  • Communicate in writing or face-to-face (webinar) with professional customers to assist with use of Norton products.
  • Communicate in a timely manner to all internal stakeholders.
  • Proficient in MS Office suite; Word, Excel, Teams and Outlook.
  • While this position is fully remote, occasional travel may be required.
  • Working hours are typically daytime hours.
  • Other duties to support professional end users as needed.

About Norton:

W. W. Norton & Company is the oldest and largest publishing house owned wholly by its employees. W. W. Norton & Company strives to carry out the imperative of its founder to "publish books not for a single season, but for the years." In college publishing, that imperative applies not only to books, but also to an ever-growing list of essential print and digital resources that support teaching and learning. For more information about the Company, visit us online at:

W. W. Norton & Company is an equal opportunity employer. Employment with W. W. Norton is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, age, color, sex, sexual orientation, gender identity, religion, veteran status, national origin, marital status, mental or physical disability or any other legally protected status. Those applicants requiring reasonable accommodation to the application/interview process should notify the human resource manager.