Technical Program Manager

    • Job ID: 512989-819315
    • Location: Remote, OPE
    • Job Type: Full-Time/Regular
    • Years of Experience: Any
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Job Description:

W. W. Norton & Company is seeking a Technical Program Manager to join its fully remote Digital Products group. Independent since 1923, employee-owned, and proud to publish "books that live," Norton is dedicated to building inclusive learning experiences for higher education and high school. The Technical Program Manager will build and scale programs to help us move more fully into digital learning and to strengthen the impact of our engineering team across the organization. The ideal candidate is comfortable navigating ambiguous problems and situations, enjoys working with stakeholders and building systems, and has experience across the entire execution path of digital products. This position will report to the Director of Engineering.

Essential Job Responsibilities

As Norton’s first Technical Program Manager, you will have the opportunity to help define the role, influence technical strategy, and be a central figure in our transition to digital-first publishing. To do this, you will:

  • Streamline how we work with third party developers to build interactive content for our ebooks and learning tools.
  • Build close partnerships across the entire organization, with special focus on Product Management, Engineering (Dev & Ops), and Digital Media Editorial.
  • Identify opportunities to turn disparate projects into a connected program, work with stakeholders to define the program, and drive its success.
  • Work closely with the Business Analyst in Accessibility & Standards to develop processes and standards to ensure the success of complex programs. These may include but are not limited to milestone and release planning, creation of goals and schedules, definition of roles and requirements, or defining the technology stack for the program.
  • Ensure visibility of program status for stakeholders and all interested parties ("open by default").
  • Define structures, processes, and methodologies for successful program management.
  • Build and maintain tools designed to help automate and scale programs in collaboration with other engineers. Examples may include project templates, task automation, or infrastructure as code.

Please note: this job description is not designed to cover all activities required of the employee.


Experience and Skills:

  • 4+ years of technical program management experience.
  • Strong software/system engineering background.
  • Outstanding communication and relationship-building skills, especially across teams and functional groups.
  • Extensive experience with the software development lifecycle and agile development with a proven ability to apply the right process and strategy to dynamic, evolving contexts.
  • Experience with web applications, cloud technology, and digital content management.
  • Strong track record of turning ambiguous business problems into concrete, sustainable programs.
  • Must be able to work full business hours (9am-5pm EST). While the Digital Product group is a global remote team, most other groups work from our headquarters in midtown, New York, so meeting times will always be within regular business hours.
  • Bachelor’s degree or equivalent work experience.
  • Employment eligibility to work with W.W. Norton & Company in the US is required.
  • W. W. Norton & Company ("Norton") strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all new Norton hires. Norton makes reasonable accommodations for qualified applicants with disabilities, sincerely held religious beliefs, or other conditions protected by applicable law.

About Norton

W. W. Norton & Company is the oldest and largest publishing house owned wholly by its employees. W. W. Norton & Company strives to carry out the imperative of its founder to "publish books not for a single season, but for the years." In college publishing, that imperative applies not only to books, but also to an ever-growing list of essential print and digital resources that support teaching and learning. For more information about the Company, visit us online at: